FAQ

Have questions? You’re not alone — here are the answers people ask us most.

Q: What is The Claim Collective?

A: The Claim Collective is a BBB-accredited business that helps recover unclaimed money from foreclosure sales, tax auctions, and bankruptcy cases. If public records show you may be owed funds, we manage the entire recovery process — working with our partnered attorneys to handle all legal filings and paperwork, from start to finish, with no upfront fees. We operate as a DBA of My Zen Bookkeeper, LLC, working only with verified public records. Our payment is a simple, agreed-upon flat rate, and only if we successfully recover your money.

Q: How did you find me?

A: We review verified public records — including court filings, county surplus reports, and bankruptcy trustee listings — to find people who may be owed money. If you received a letter, text, or call from us, it’s because our research indicates there may be funds available in your name.

Q: Is this a scam?

A: This is 100% real and legal. The funds we help recover are held by courts, counties, or bankruptcy trustees after legal proceedings. These funds are documented in public records that anyone can search. You’re always welcome to contact us with questions or request documentation to verify our legitimacy.

Q: What kinds of funds do you help recover?

A: At The Claim Collective, we help individuals and families recover funds that may be owed to them following a property sale, foreclosure, or legal proceeding. Our areas of focus include:

  • Foreclosure surplus funds (mortgage foreclosures)

  • Tax sale overages (property tax foreclosures)

  • Bankruptcy surplus distributions

  • Unclaimed or abandoned funds held by state agencies

If you’re a former property owner, heir, creditor, or legal claimant, there’s a possibility that funds are being held in your name—often without your knowledge. We work alongside a trusted legal network to guide the process from start to finish, ensuring your claim is handled properly and professionally. There are no upfront fees—we only get paid if we successfully recover funds on your behalf.

Q: How much does this service cost?

A: Our fee is based on the complexity of the case — not the amount of money involvedSome cases are very straightforward, while others require additional legal coordination, documentation, or court involvement. We review each case first and quote a flat fee that covers everything. There are no upfront costs, nothing out of pocket, and the fee is only paid if funds are recovered.

Q: What do I need to provide?

A: To move forward, we typically need: A signed authorization allowing us to prepare and submit required paperwork. A valid government-issued photo ID. Any items the court, trustee, or agency requests (we’ll tell you exactly what’s needed). No stress: we keep the process simple and guide you step by step.

Q: How long does the process take?

A: Processing times can vary depending on the type of claim and the agency or court handling the funds. Foreclosure or tax sale claims: usually take 2–9 months from start to finish. Some counties move faster, while others have longer verification or court schedules. Bankruptcy surplus claims: typically take 1–6 months, depending on the court’s workload and the amount of documentation required.

At The Claim Collective, we stay in contact throughout the process — providing updates, confirming milestones, and ensuring nothing falls through the cracks.

Q: Can I claim the funds myself?

A: Yes — you can file a claim directly with the court, trustee, or county. But the process can be confusing, time-consuming, and full of red tape. Many people work with us to avoid costly mistakes or delays, and to have experienced guidance from start to finish.

Q: Is my information secure?

A: Absolutely. We protect your personal information through secure data handling and never sell or share it. Your details are used only to process your claim and keep you informed throughout the process.

Q: What happens after I sign?

A: Once we have your signed agreement and required documents, we get to work. Our partnered attorneys prepare and submit your claim, and we follow up with the court or agency until your case is resolved.

Q: How do I get started?

A: Call/text us at (210) 551-9764 or e-mail tacarra@theclaimcollective.com. There’s no obligation—if you’re not eligible, we’ll let you know and close your file with no pressure.

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